Veterinary Care for the 21st Century


Afterhour and weekend phone support

Many pet owners prefer to call their veterinarian and are used to the interface. Accordingly, we’ve set up a phone service that integrates seamlessly with our video-on-demand features. Just tell us what time you’d like to route your clients’ questions to us and we will take care of the rest!



24/7 Video-on Demand

Often issues can be better addressed by being able to see the pet. Our video-on-demand features allow your clients to interface with your doctors during business hours or ours during after-hours.



Customizable Interface

Choose your custom domain name, your logo, your graphics and update which people should have administrative access. Add in your doctors and accept video consultations during the day or at night.



Appointment Scheduling

If patient questions aren’t emergencies, we can help notify you of new appointment requests and make sure the patient always stays in-house.



Report Generation

See the results of the consultation, the doctor your patient spoke with and the follow up recommendations.



Analytics

Understand how many clients are reaching out to you and when so you can better optimize your business. >> change to: “Understand how many clients are reaching out to you during afterhours, what their issues are and how much business is generated during these times. Use these insights to understand your customer behavior during after-hours ad better tailor your marketing and outreach efforts.”

Afterhour and weekend phone support

24/7 Video-on Demand

Customizable Interface

Appointment Scheduling

Report Generation

Analytics

1. Integrate VetX into your existing website

Set up a button within your existing website within minutes that will allow your patients to reach you remotely anytime, anywhere. Then just customize your preferences, manage page roles and let your clients know your clinic now offers care around the clock!

2. Set up your phone lines

Missed calls = missed opportunities. Our team of on-boarding specialists will guide you through every step of properly setting up your phones so that we can seamlessly manage your afterhour office calls and schedule patient appointments as needed!

3. Sit back and relax!

Strengthen your patient relationships by providing around-the-clock access to veterinary care. Review missed call summaries on your after-hours dashboard and approve appointment requests at your convenience.

Being a low cost spay, neuter and wellness clinic our clients come to us because they have limited resources and still want to provide for their pets. We did not provide any overnight services for our clients. Unfortunately we have had some clients take their pets to overnight emergency clinics and spend a lot of money they could not afford for problems that we could have taken care of the next morning for much less. VetX services allow us to provide invaluable overnight services to our clients. Not only does this service keep our clients happy it also gives us a marketing edge over our competition.

Jeff Courville DVM
Owner - Piedmont Communities Spay Neuter and Wellness Clinic

The work of veterinarians, practice managers, owners, etc. is very, very hard. It is unreasonable to expect that that any one person can be available 24/7 after such a stressful day. On the other hand, your patients’ pets don’t follow a normal business schedule! That’s where VetX steps in. Let us handle the stress of afterhour / weekend issues and make sure you are always providing high quality care. Through VetX your practice can increase revenue, boost customer retention and enhance the level of customer care.

    We have three levels of control in VetX to ensure that our veterinarians are providing the highest quality of care:

  • Screening: All of our veterinarians go through a rigorous selection process to become a part of the VetX network. The initial selection involves an interview with our Veterinarian Operations Leadership Team, as well as a thorough review of the practitioner's clinical experience, training, licensure and a comprehensive questionnaire. Our team also conducts background checks and verifies all licenses with the appropriate regulatory bodies.
  • Training: Our veterinarians regularly go through training programs designed to improve the level of care, especially with respect to online and over-the-phone triage support. All of our veterinarians also adhere to their Continuing Education requirements by State.
  • On-going Feedback: We have a proactive system of customer feedback in order to make sure we provide the highest level of care.
Don’t worry – VetX veterinarians are covered by professional liability insurance.
Our team at VetX is concerned with how technology can enhance and aid in the delivery of veterinary care. Our veterinarians are not providing a veterinary-client-patient-relationship (VCPR) and in no way advocate our platform to be a substitute for physical consultations. Our services aim to provide online and over the phone triage support and ease the burden for pet owners that have no recourse other than to go to the Emergency Room when they have pet-health related issues during after-hours and weekends.

    Our deepest and most fundamental goal is to improve the level of care available to all pets. Lack of access to veterinary care during after-hours and weekends is a problem shared by both clinics and pet owners.

    Feedback that we often receive from veterinarians include:

  • “My patient spent thousands unnecessarily at the ER and is now upset at me/unwilling to spend more on follow up treatment/in financial difficulty because of this. If only they would have waited until we were open…”
  • “Most of our clients that call during after-hours/weekends don’t have emergencies and our practice could certainly benefit if we had a way to screen the calls and book appointments during our regular business hours.”
  • “As a pet owner and veterinarian myself I can relate to how aggravating it can be to go to the ER. Although I personally can’t be available all the time, it would be great for my patients if we could offer around-the-clock service to assess whether a visit to the ER is warranted.”
We take every major credit card and can also set up a payment plan directly with your bank.